SHIPPING & RETURNS
Do you offer free shipping?
How much is shipping?
What countries do you ship to?
How can I return an item?
OUR SHIPPING POLICY
We want to get you your YETI® as soon as possible. That’s why we make every effort to process your order quickly so you can put your Tundra®, Roadie®, TANK®, Hopper®, Panga™, LoadOut™, Silo™, Camino™, or Rambler® to good use sooner.
YETI offers free standard shipping on qualified orders. Valid on orders shipped in mainland Europe only.
HOW MUCH DOES SHIPPING COST & HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
We are currently experiencing a high volume of orders. Due to this your order may take longer to process. Any orders placed from midnight on 7th Feb will be shipped on 14th Feb 2022. The shipping timings below are from the time your order will be dispatched from the warehouse.
We aim to despatch all orders within 1 working day of purchase. In peak periods this may be extended to 3 working days, however we always aim to despatch your product as soon as possible. See below for more information on how long it will take for your order to arrive once despatched.
If you order both a small item, such as a Rambler, plus a larger item, such as a Tundra, your order may be despatched in two shipments.
Once we have despatched your order, you will receive a despatch email from us which will include a tracking number.
(ON ORDERS OVER €55)
|FREE||2-5 WORKING DAYS|
(ON ORDERS UNDER €55)
|2-5 WORKING DAYS|
|NEXT DAY DELIVERY||
The 2-5 working days delivery estimate is from the moment you receive your despatch confirmation.
"Delivery by dates" are estimates and cannot be guaranteed. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control. We can also not be held responsible for any custom charges that may incur during the delivery process. Deliveries may take longer due to customs provisions, unexpected delays or other circumstances beyond our control.
Please note we do not offer next working day delivery to Northern Ireland.
Christmas Delivery: 2PM 19th December is the last chance for guaranteed delivery before Christmas.
DO YOU OFFER FREE SHIPPING?
We offer free standard Europe mainland shipping on all orders over €50. Please see full details above.
WHAT COUNTRIES DO YOU SHIP TO?
We currently ship to Europe, however we also have a UK site that ships to the UK and allows you to purchase in GBP. Please visit our US website for delivery to the USA & Canada.
RETURNS & EXCHANGES
OUR RETURN POLICY
We want to be sure you’re as happy with your YETI products as we are. If you’re not satisfied with your purchase, you can return it for a refund within 30 days of your purchase, provided it is unused and is still in its original packaging. For products purchased from an authorised dealer, their return policy applies — please contact them directly for more information.
Please contact email@example.com if you wish to return your order.
INS AND OUTS OF THE YETI RETURN POLICY
Refunds will be returned to the original form of payment. YETI does not offer store credit or gift cards for returned products. YETI does not accept returns on customised products or items purchased outside of YETI.com.
At this time we are unable to process exchanges. If you would like to change the product you ordered, we would suggest processing a return and placing a new order.
All merchandise must be unused and undamaged and returned in its original packaging for refunds.
You are able to return your item to us free of charge by reaching out to our Outfitter team here. We recommend retaining the tracking number of your return for your records.
All original and return shipping costs are non-refundable. Product is no longer eligible for a refund 30 days after the original purchase date.
HOW TO RETURN A PRODUCT
- Have your order number and email address at hand.
- Returns are accepted within 30 days from receiving the order, providing they are unused and in their original packaging
HOW TO RETURN GIFT CARDSFor gift cards returns please get in touch with our Customer Service here.