Do you offer free shipping?
How much is shipping?
What countries do you ship to?
How can I return an item?
OUR SHIPPING POLICY
We want to get you your YETI® as soon as possible. That’s why we make every effort to process your order quickly so you can put your Tundra®, Roadie®, TANK®, Hopper®, Panga™, LoadOut™, Silo™, Camino™, or Rambler® to good use sooner.
YETI offers free standard shipping on qualified orders. Valid on orders shipped in mainland Europe only.
HOW MUCH DOES SHIPPING COST & HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
We aim to despatch all orders within 1 working day of purchase. In peak periods this may be extended to 3 working days, however we always aim to despatch your product as soon as possible. See below for more information on how long it will take for your order to arrive once despatched.
If you order both a small item, such as a Rambler, plus a larger item, such as a Tundra, your order may be despatched in two shipments.
Once we have despatched your order, you will receive a despatch email from us which will include a tracking number.
(ON ORDERS OVER €50)
|FREE||2-5 WORKING DAYS|
(ON ORDERS UNDER €50)
|2-5 WORKING DAYS|
|NEXT DAY DELIVERY (GERMANY)||
The 2-5 working days delivery estimate is from the moment you receive your despatch confirmation.
"Delivery by dates" are estimates and cannot be guaranteed. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control. We can also not be held responsible for any custom charges that may incur during the delivery process. Deliveries may take longer due to customs provisions, unexpected delays or other circumstances beyond our control.
Our warehouse team is taking a well deserved break over the festive period. Any orders placed from midnight on 23rd December will be shipped once our team is back on 4th January. The shipping timings on our website are from the time your order is despatched from the warehouse.
DO YOU OFFER FREE SHIPPING?
We offer free standard Europe mainland shipping on all orders over €50. Please see full details above.
WHAT COUNTRIES DO YOU SHIP TO?
As the YETI EUROPE warehouse is based in the Netherlands, YETI will not be shipping or delivering on the following dates in 2020. Please note shipping estimates will begin the following business day
Good Friday – Friday 10th April
Easter Monday – Monday 13th April
King’s day – Monday 27th April
Liberation day – Tuesday 5th May
Ascension Day – Thursday 21st May
Whit Monday – Monday 1st June
Christmas Day – Friday 25th December
Boxing day Bank Holiday – Monday 28th December
RETURNS & EXCHANGES
OUR RETURN POLICY
We want to be sure you’re as happy with your YETI products as we are. If you’re not satisfied with your purchase, you can return it for a refund within 30 days of your purchase, provided it is unused and is still in its original packaging. For products purchased from an authorised dealer, their return policy applies — please contact them directly for more information.
Please contact firstname.lastname@example.org if you wish to return your order.
INS AND OUTS OF THE YETI RETURN POLICY
Refunds will be returned to the original form of payment. YETI does not offer store credit or gift cards for returned products. YETI does not accept returns on customised products or items purchased outside of YETI.com.
At this time we are unable to process exchanges. If you would like to change the product you ordered, we would suggest processing a return and placing a new order.
All merchandise must be unused and undamaged and returned in its original packaging for refunds.
You are able to return your item to us free of charge by reaching out to our Outfitter team here. We recommend retaining the tracking number of your return for your records.
All original and return shipping costs are non-refundable. Product is no longer eligible for a refund 30 days after the original purchase date.
HOW TO RETURN A PRODUCT
If you would like to return your order for any reason, please return it to us within 30 days by reaching out to our Outfitter team who will provide you with a free returns label.
- Package your order including a copy of your packing slip. Please state the RMA number provided by the Outfitter team and the reason for your return.
Please use the free returns label to send your return to the below address by dropping it off at a DPD drop off point/pick up shop (or the shop of the DPD partner courier in your country).
It may take up to 3 working days for your return to be processed once it has arrived at our warehouse.
This return policy only applies to products purchased directly from YETI via phone or website.
YETI does not price match with dealers or competitors.
AMS Cargo Centre
Due to the current situation with COVID-19, it may not be possible to deliver your order to Ireland, as our warehouse is based in the Netherlands. Please go ahead and place your order, and we will send it to you as soon as we can.
Mainland Europe Orders
At the current time we are still open and are able to dispatch orders and have not been made aware of any significant delays by our courier company. There may be a few days delay however we are still very much running as usual for as long as possible.
All precautions are being taking to keep our staff and YETI Nation safe.